Privacy & Terms
Intellectual Property Rights
The material contained on this website is protected by copyright.
Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on this web-site, or create any other material using material on this web-site, without obtaining the prior written consent of Thorn Group Limited “(TGL)”.
This website may contain links to website of third parties (“external sites”).
The links are meant for the convenience of users only and should not be construed as any endorsement, approval, recommendation or preference by TGL of the owners or operators of the external site, or of any information, products or services referred to on the external sites unless expressly indicated on this website.
TGL makes no warranties and accepts no liability in relation to material contained on external sites.
Disclaimers and Limitation of Liability
TGL makes no warranties of any kind regarding this website, including but not limited to any warranty as to:
Fitness for a particular purpose; or
That these pages, or the server that makes them available are free of viruses or other harmful elements that may interfere with or damage the operation of your computer systems and such warranties are expressly disclaimed.
It is your responsibility to verify any information before relying on it.
To the fullest extent permitted by law, TGL disclaims all liability in relation to your use of this website, including but not limited to:
Any loss or damage howsoever caused (including negligence), which may be directly or indirectly suffered in connection with use of this web-site;
Any special, indirect, exemplary, or consequential damages or any damages whatsoever (whether that liability arises under contract, tort, or statute), including without limitation, loss of revenue and loss of or damage to data, suffered or incurred in connection with this web-site; or
Interference or damage to your computer systems in connection with use of this website or an external site.
Protecting your privacy
TGL and its related companies are committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. We are bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 (“Privacy Act”). This is in addition to our existing obligations under the Privacy Act.
What personal information do we collect and hold?
In the process of operating this website, we may collect personal information about you which may include your name, email address, current address & postcode. For legal reasons this information may need to be held by us after your account has been finalised.
How do we collect personal information?
TGL collects your personal information directly from you, either by phone or documentation provided by you. Eg an email enquiry to us.
How we use personal information?
The primary use of the personal information you provide will be to answer any enquiries that you raise with us.
Disclosure of personal information
We may use your personal information to answer your enquiry and or provide the information that you requested.
TGL takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We are continually upgrading these systems and reviewing our procedures to ensure the highest standards of security is used to protect your personal information.
As a condition of working at TGL all our employees sign a confidentiality agreement.
How to access and amend personal information
On request from you we will provide details of the personal information we hold about you. The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act. TGL reserves the right to charge a fee for providing access to your information. To protect your personal information, the request to TGL must be in writing and can be sent by letter or facsimile. All correspondence should be addressed to:
The Privacy Officer, PO Box 4272, Milperra NSW 2214 Or Faxed to (02) 9101 5033.
Our objective is to respond to any request within a reasonable timeframe.
We also aim to ensure that your personal information is accurate, up to date and complete. Amendment of personal information will be conducted upon written or verbal request from you. You can contact us on 131 181 or write to The Privacy Officer C/-PO Box 4272, Milperra NSW 2214 to do this.
Complaint lodgement and resolution
TGL is committed to the protection of your privacy and personal information. Complaints you may have about your personal information can be lodged with the person you have been dealing with or our local branch. We will attempt to resolve any complaint within 10 working days. If resolution is not possible within this timeframe we will contact you to discuss the matter further.